Effective Date: 26th September 2024

At BotBex, we provide digital products and services in the form of chatbot solutions and related software. Since our products are virtual and do not require physical shipping, the following policy outlines how we handle the delivery of these digital goods and services:

1. Delivery of Digital Products

• Instant Delivery: Once your payment has been successfully processed, the digital product or service (e.g., chatbot solution) will be delivered to you immediately or within the timeframe specified during the purchasing process. Delivery will typically take place via:
  • Email
  • Online access provided through a user account on our website
  • Direct integration as per the service offering
• Access to Services: You will receive instructions for accessing the services you purchased through your registered email address. In some cases, login credentials or a download link will be provided.

2. Delayed Delivery

If there is any delay in receiving or accessing your purchased digital product or service, please contact us at:

• Phone: +91 91496 65892
• Email: info@botbex.com

We will resolve the issue promptly to ensure you gain access to the services you purchased.

3. Payment Confirmation

• Upon successful completion of the payment process, you will receive an email confirmation of your order along with details for accessing your digital product or service.
• If for any reason you do not receive an order confirmation within 24 hours, please reach out to us.

4. No Shipping Charges

Since BotBex offers digital products and services, there are no shipping charges associated with your purchase. All products are delivered online, and no physical shipment will occur.

5. Service Support

For any technical support related to your purchased digital product, please contact us through the provided communication channels. Our team will assist you to ensure the product is functioning as intended.

6. Changes to This Policy

BotBex reserves the right to update this Shipping and Delivery Policy at any time. You are encouraged to review this page periodically for any changes. Your continued use of the services after the posting of changes constitutes your acceptance of those changes.